On February 1, 2018, Palladian Health is now a part of eviCore healthcare.

For dates of service on or after January 1, 2020, Palladian Health, a division of eviCore healthcare, will no longer manage the authorization process for chiropractic services for Excellus Health Plan d/b/a Univera Healthcare members.


Prior Authorization for Acupuncture coverage is now available for Simply Healthcare and Clear Health Alliance Medicaid Managed Care recipients.

Prior authorization requests can be faxed to 1-716-809-8324.

To assist you with your questions, CAC Customer Service is available Monday through Friday 8:30 am – 5 pm ET at 1-877-434-8258; TTY users may call 711.