UNIVERA
For dates of service on or after January 1, 2020, Palladian Health, a division of eviCore healthcare, will no longer manage the authorization process for chiropractic services for Excellus Health Plan d/b/a Univera Healthcare members.
QUALITY HEALTH PLAN
For dates of service on or after March 1, 2020, Palladian Health, a division of eviCore healthcare, will no longer manage the authorization process of services for Quality Health Plan members. Please submit all claims by March 15, 2020.
SIMPLY HEALTHCARE PROVIDERS
Prior Authorization for Acupuncture coverage is now available for Simply Healthcare and Clear Health Alliance Medicaid Managed Care recipients.
Prior authorization requests can be faxed to 1-716-809-8324.
To assist you with your questions, CAC Customer Service is available Monday through Friday 8:30 am – 5 pm ET at 1-877-434-8258; TTY users may call 711.